Responsibilities: • Develop and execute engagement strategies for clients in order to increase customer loyalty and satisfaction • Monitor customer feedback and engagement trends to identify areas of improvement • Analyze customer data to identify areas of opportunity and develop strategies to address them • Collaborate with cross-functional teams to ensure customer engagement initiatives are successful • Ensure customer engagement strategies are in line with corporate goals and objectives • Develop and maintain relationships with key stakeholders Requirements: • Bachelor’s degree in business, marketing, or a related field • At least three years of experience in customer engagement or related field • Excellent communication and interpersonal skills • Ability to work independently and in a team environment • Strong analytical and problem-solving skills • Proficiency in Microsoft Office Suite Preferred Skills: • Experience with customer relationship management (CRM) software • Knowledge of customer engagement best practices • Ability to think critically and make decisions quickly • Ability to manage multiple projects and prioritize tasks • Knowledge of data analysis and reporting tools